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Dianna E. Graves, COMT, BS Ed
Running a perfect clinic
As staff members develop in new roles, managers should coach and counsel them in the direction where they are thinking and making decisions in a global manner, not an individual manner.
Every clinic has ‘characters,' how to manage them is key
Understanding that every office will have varying personalities and characters is important when managing staff members.
Why every clinic needs a sound safety plan
Having an emergency-response plan for the clinic is a must. Here are some tips to develop an effective safety plan.
Addressing issues in the clinic to improve office morale
To improve morale, managers need to have a pulse on the dynamics of the group and work on the issues that can cause daily frustration.
How ‘the buck stops here’ can impact the bottom line
Controlling staff members’ attitudes may not seem important, but it is to patients who attend your practice. Make sure the overall atmosphere and experience for them is highly important or they will go elsewhere.
‘Like’ it or not, it’s the talk of the clinic
Nowhere does it state in staff contracts that they have to like everyone, but they will work together professionally and kindly.
How to fit a round peg in a square hole
When managing staff, it is important to remember that employees are unique in their own way and want to be treated as individuals, so you should treat them as such.
Not motivated? Try the reverse
Practicing reverse motivation may be just what the doctor ordered when it comes to helping staff members achieve their goals, relates columnist Dianna Graves.
Three minutes inside a manager’s head
Be careful of what you ask; it may soon come true, relates columnist
‘Why won’t my manager lead?’
Three keys to managing a successful practice as a leader


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