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Dianna E. Graves, COMT, BS Ed
Why every clinic needs a sound safety plan
Having an emergency-response plan for the clinic is a must. Here are some tips to develop an effective safety plan.
Addressing issues in the clinic to improve office morale
To improve morale, managers need to have a pulse on the dynamics of the group and work on the issues that can cause daily frustration.
How ‘the buck stops here’ can impact the bottom line
Controlling staff members’ attitudes may not seem important, but it is to patients who attend your practice. Make sure the overall atmosphere and experience for them is highly important or they will go elsewhere.
‘Like’ it or not, it’s the talk of the clinic
Nowhere does it state in staff contracts that they have to like everyone, but they will work together professionally and kindly.
How to fit a round peg in a square hole
When managing staff, it is important to remember that employees are unique in their own way and want to be treated as individuals, so you should treat them as such.
Not motivated? Try the reverse
Practicing reverse motivation may be just what the doctor ordered when it comes to helping staff members achieve their goals, relates columnist Dianna Graves.
Three minutes inside a manager’s head
Be careful of what you ask; it may soon come true, relates columnist
‘Why won’t my manager lead?’
Three keys to managing a successful practice as a leader
You're not in Oz anymore
Philosophical differences abound between managers and physicians.
Secrets you don't know about your staff
Losing staff is a devastating experience.


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