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Dianna E. Graves, COMT, BS, Ed
What to do when the clinic has taken you hostage
What to do when the clinic has taken you hostage
A dysfunctional clinic environment may mean the power lies with employees instead of the administration. Be aware of common complaints so the power of the practice  can be taken back.
Blocked clinic flow can be analogous to a beaver dam
Meaningful use and government mandates have added blocks all throughout the system that continue to add more and more time to each patient visit--and ends up damming up the clinic from ever getting their hands on the patient to do the exam.
5 mistakes managers often make
One of the hardest parts of being a manager is the stage on which we stand when we make mistakes!
The ethics of care for technicians
Understand how autonomy, justice, beneficence, and non-malfeasance come into play
Why conducting the interview yourself will ultimately be better for your clinic
So the next time you hand this task off to the human resources person to do, try jumping back in the saddle and taking the reins.
For whose convenience: The practice or the patient?
Giving pause to so-called conveniences that are offered for the sake of the patient may reveal just the opposite.
How patient satisfaction affects business
About 10 years ago, hospitals and clinics began rebuilding their relationships with patients. Two of the often-heard buzz words that began to arise were customer service and customer appreciation.
Who’s really running your practice: you or your staff?
To run a successful practice, managers must be able to discipline behavior that doesn’t align with company procedures, even when it may be uncomfortable.
Advice to managers: 'Leave it better than you found it'
From time to time I receive requests from a new manager or supervisor asking for any pearls of wisdom to help them as they begin their new role in the administrative field. They have the wide-eyed exuberance of youth, a child-like view at the practice they have been in for years and are now seeing for the first time with a “fresh snow” view: untouched, clean, white, gentle drifts of snow. Those of us who have been there realize they will soon see that what they are really looking at is end of winter: dirty snow and dreary, cloudy skies.
Clinic safety: Incidents, medication, consent
There is a very common misconception that abounds in most clinics regarding safety and who is responsible for clinic/patient safety. Staff often feels that clinic safety is a management problem—not their concern.

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