/ /

  • linkedin
  • Increase Font
  • Sharebar

    6 lessons to take away from the presidential race

     

    4.     Passing the buck

    I wrote this blog while waiting in a doctor’s office. I arrived 30 minutes early and he was running three hours behind schedule. Yep. I waited 3 ½ hours for my non-urgent, wellness visit. How many different excuses do you or your employees give patients for being late or missing a promise date? (For example, the fabrication of a patient’s eyewear takes weeks instead of days.) How did my provider handle the situation? He walked in the room, shook my hand and said with a most disarming smile, “Thank you for waiting. What can I say? I was having a bad hair day and you were caught up in it?” I admired his moxy and ability to move forward with the exam without excessively sharing TMI (too much information).

    Recent: How your nonverbal cues may be choking your practice

    GOAL: Control yourself masterfully – Inspire loyal employees by being accountable for your decisions and actions.

    Donna Suter
    Donna Suter is president of Suter Consulting Group.

    New Call-to-action

    0 Comments

    You must be signed in to leave a comment. Registering is fast and free!

    All comments must follow the ModernMedicine Network community rules and terms of use, and will be moderated. ModernMedicine reserves the right to use the comments we receive, in whole or in part,in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.

    • No comments available

    Poll

    View Results