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    6 lessons to take away from the presidential race


    5.     Using authority wisely

    Being in charge doesn’t mean being a bully. Link tasks to a mission statement. Happy employees feel like their workplace contributions matter. They smile more and are more helpful to patients. This type of office culture increases unsolicited positive reviews on social media. Simply put, it’s easier to grow your practice.

    Blog: Are you a boss or a leader?

    GOAL: Delegate appropriately to others -- Treating employees with politeness and kindness while helping them master a new skill builds a culture of service that benefits the patients.

    Donna Suter
    Donna Suter is president of Suter Consulting Group.

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