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    Accepting change is hard, but with the right guidance it doesn’t have to be

    In her latest blog, Donna Suter advises how to maintain the needs of medical practice while coping with the inevitable change of business.


    1. Nutrition and exercise

    When athletes are malnourished, or spend little time training, they fail to develop. They are not consuming the right fuel or doing what they need to do to be physically competitive.

    In your office, patient education and flow is the same. When employees fail to educate the patient (nutrition) and study efficient patient flow and go paperless by using all the features of practice management modules (exercise), they fail to develop the efficiency needed to attract the larger number of profitable patients your office needed to cover fixed costs.

    Some employees learn enough to make it through the three-month trial period, and then fail to develop, thus eroding team efficiency. Our physical neglect leads to physical weakness and, in turn, our inability to positively influence those around us.

    Employees must excel in all aspects of patient care, rather than meeting the bare minimum. Lack of nourishment (training) and exercise (practice) produces employees who are slow in performing patient-care tasks, or unable fill in for a sick coworker.

    When you are hungry or suffer from malnutrition, you become easily distracted due to weakness and lack of sustenance. In the practice, when you do not read and study human nature, your ability to lead the patient calmly and cheerily through the exam process wanes. You become professionally deconditioned and are easily distracted by terminations, high-drama or personal conversations with patients.

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