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    Adding accountability to the practice vocabulary


    Wednesday night, for the meeting, I didn’t even order supper as I usually do. 

    We had Dilly Bars and M&Ms in a cup!

    All 48 of the technicians were sitting in their chairs, and I pulled a chair up at the head of the group and sat down (with some M&Ms for comfort).

    I was more upset Wednesday night than I had been Friday night! I began:

    “Ladies, we did this to ourselves. You had a great thing going . . . puttering along, seeing some patients here and there, and getting to be with your friends and then getting paid for the effort. But, no one was SEEING any patients,” I said. 

    “I have had a few of the other managers ask me if I felt it was embarrassing to the technicians to have sign their initials on the check-in sheets. My response was: ‘Why should it be embarrassing? If I am doing my job and seeing patients. I wouldn’t care if you printed it in the newspaper daily!’ ”

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