/ /

  • linkedin
  • Increase Font
  • Sharebar

    Clinic staff often creates its own chaos through behavior

    Help team members understand how cause, effect of actions can impact others


    When you are dealing with someone’s personality—their “core” being of what makes them who they are or perceive who they are—you need to tread carefully. You can shake their foundation if you threaten the base of belief of who they are.

    I started with: “Please listen to me with an open mind, and understand I am doing this in a kind manner, but you need to shut up.”

    Her smile disappeared, and then she smiled twice as wide and said: “I got it—OK.”

    More from Dianna Graves

    “No, you need to shut up and get out of people’s faces. Stop asking, ‘Am I your favorite?’ and give people a breather. They all like you. They respect your skills. They know you pull your weight. However, they have gotten to a point they want a break from you.”

    “What’s wrong with them?” she quietly asked, shaking her head. “If they like me so much, why do they want me gone?”

    “They don’t want you ‘gone’—they want you away from them. You are a hyperactive person on your fifth Red Bull of the day.”

    The smile was really gone, and my work began to help an excellent technician get off everyone’s “hit list.” Now, we could talk.

    As a 50-something manager, trying to get into the head of a 20-something technician, my analogies are from a different time, my principles are from the past, and I have no clue what “drives” them.

    Force won’t work and understanding is impossible. If I “mother” them, I’ll lose them. If I do a stern lecture, the walls will come up.

    What everyone was looking for was a little peace and quiet. But in order to achieve that, I needed her to obtain some confidence. She was desperately seeking re-affirmation all day long from her co-workers, as well as from the physicians.

    Even more med school regrets

    New Call-to-action


    You must be signed in to leave a comment. Registering is fast and free!

    All comments must follow the ModernMedicine Network community rules and terms of use, and will be moderated. ModernMedicine reserves the right to use the comments we receive, in whole or in part,in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.

    • No comments available


    View Results