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    Clinic staff often creates its own chaos through behavior

    Help team members understand how cause, effect of actions can impact others


    There was a television show in the early 1970s, starring David Carradine, called “Kung Fu.” It was about a young man’s search for himself and truth. He was learning to seek his inner self, that violence and chaos were not the answer, and that he could control himself and his emotions to ensure that he did good so that his impact on others was also one of peace and calm.

    He had a mentor, and his mentor called him “grasshopper” as a term of endearment. Each week, a life lesson was imparted from the mentor to the young “grasshopper.”

    Carefully, I started: “When I was young tech, some might say I was a force to be reckoned with in the clinic—and not always in a good way. Maybe a bull in a china shop was a better description.

    Next: 'I was hurt, mad, worried'

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