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    Clinic staff often creates its own chaos through behavior

    Help team members understand how cause, effect of actions can impact others


    “I wanted everyone to know I was there, and I wanted to be the best. Best at what? I had no idea—just better than you.”

    The young technician smiled at this.

    Smartphone app rivals charts when testing eyesight

    “I soon realized that work was not a popular place because I wasn’t happy when I was at work. I didn’t think people worked as hard as me. I didn’t think anyone did as good a job at patient care as me.”

    One day an older technician, someone
    I looked up to, pulled me aside and said: “I am gonna pop you if you don’t back off!”

    I was hurt, mad, worried—but I did listen.

    During a long weekend, I realized I still could be the best at what I do, but I needed to appreciate that others were equally important—if not more important in some cases—in the roles they performed because I couldn’t do their roles!

    My new mantra became: Make a presence without anyone knowing I was present.

    The technician looked at me, and I could see she was listening.

    “How do I do that?” she quietly asked.

    I replied: “You need to learn to walk a mile on the beach—but leave no footprints.

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