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    Clinic staff often creates its own chaos through behavior

    Help team members understand how cause, effect of actions can impact others


    “You need to be able to sit peacefully, and calmly, at times, so still that if a fly flew by, you could reach out and catch it and the fly would be shocked because it didn’t know you were even there.

    Inside the mind of the evolving eyewear consumer

    “When you are in clinic, you need to do your job the best you can without diminishing the job someone else does. If there is a bottleneck occurring, quietly get in there to help smooth it out without any fanfare or attention grabbing. Be comfortable in your own skin enough to tell someone else they did a great job—without expecting it in return.”

    She was reflective for a bit, and then smiled a little and she headed back to work.

    She did listen.

    Maybe some concepts transcend generations after all. 


    Dianna E. Graves, COMT, BS Ed

    E: [email protected]

    Dianna Graves is clinical services manager at St. Paul Eye Clinic PA, in Woodbury, MN. Graves is a graduate of the School of Ophthalmic Medical Technology, St. Paul, MN, and has been a member of its teaching faculty since 1983.






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