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    Does the ‘compliment sandwich’ give better feedback?


    Most physicians, ophthalmologists included, are required to serve in leadership roles. We can’t avoid it.

    Whether it is running a clinic and directing the efforts of technicians and other staff, performing a day of surgery and coordinating the efforts of operating room nurses and others, or managing a group practice and dealing with all the inevitable personnel issues, those around us look to the physician for leadership that will make things work well for patients and employees.

    One challenge is that medical school, unlike business school, places little or no emphasis on training students in the leadership arts. Most physicians learn to (or not) be effective leaders through on-the-job training.

    As residents, fellows, and young practitioners, we observe and may emulate the habits (good and bad) of professors and senior partners. We may make it a point to read practice management articles in publications like this. We might take courses in management and leadership, and some physicians go so far as to attend business school and get formally trained. Whatever the route, as intelligent and motivated professionals, we hopefully master most of the skills required of us.

    Peter J. McDonnell, MD
    He is director of The Wilmer Eye Institute, The Johns Hopkins University School of Medicine, Baltimore, and chief medical editor of ...

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