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    (Eavesdropping at a major medical meeting)

    Why you should address what’s on the mind of staff before others ‘hear’ it


    2.     “Meaningful Use means nothing to me.”

    Most of your staff is aware of Meaningful Use and know it is in the office, but they have no real idea of their role in it. Discuss and educate them on what their involvement is and what Meaningful Use, and their involvement, means to your practice.

    In most cases, staff understands that the practice needs to be successful and compliant. While they may be aware of Meaningful Use, ICD-10 is more prevalent on their radar. They are sticklers for coding and making sure they have enough documentation to code a given code, yet they look at Meaningful Use as something that the physician must comply with and do not realize the impact they also have.

    While ICD-10 and Meaningful Use intertwine in many ways, they need to be equally aware of both.

    3.    They follow your lead.

    I often do a question-and-answer session with attending staff after classes and will ask: “Who calls in the doctor medication orders?” I define it as handing an Rx to a patient, calling it in, E-Scribing, etc.

    When I ask if they are “certified something,” their answer is: “No. The doctor says he’s overseeing everything in the office and he doesn’t care that I am certified!”

    I even had one attendee report: ”We’re from North Carolina and that doesn’t pertain to us.”

    Final answer is: Yes, it does.

    Office politics

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