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    (Eavesdropping at a major medical meeting)

    Why you should address what’s on the mind of staff before others ‘hear’ it


    4.    Office politics.

    Probably what I hear the most is:

    a.     ”My doctor doesn’t like me because I am not his favorite technician.”

    b.     “My manager doesn’t make the doctor’s favorite technician follow the rules because she is afraid of the doctor—but runs the rest of us with an iron fist.”

    c.      “They promised me I would learn new skills so I joined. Now I realize I am on the bottom of the pile with no chance to move up unless someone dies!”

    Staff is very loyal and often it takes a lot for them to talk with a stranger regarding office politics. When they feel they have no other option, they will talk. What becomes concerning to the health of your technician pool is when the talk becomes negative and derisive. If they are willing to share the office dirty laundry when they are out of town, what are they doing when they are back home and local?


    5.    “Our doctor micromanages everything—it makes us a wreck.”

    That one is easy. I advise the staff to listen to what is making the physician feel the need to micromanage, and stop doing it immediately. In most cases, physicians do not like to be involved in the everyday grind of triviality that most managers get to live. However, they will become involved if they perceive that their clinic world is spiraling to a place they do not want to see it going to.

    Remove the issues that have them concerned, and they will return to their world of seeing patients and running their practices.

    Listening to what they are not saying

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