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    (Eavesdropping at a major medical meeting)

    Why you should address what’s on the mind of staff before others ‘hear’ it


    Quite honestly, I learn more from my “eavesdropping” and discussion time at meetings than I do from the classes.

    Then, when I return back to my world, I try to ensure that I have the bases covered in these areas of concern. Since I am a manager, just like the rest of you, I need to be a little more covert about my listening.

    My biggest bit of advice it to listen to what the staff is not saying. Listen to the types of questions they are asking and try and assuage their concerns. And head off the concerns as you “hear” them.

    If you don’t listen—someone with great “peripheral hearing” will certainly hear it all.


    Dianna E. Graves, COMT, BS Ed

    E: [email protected]

    Graves is clinical services manager at St. Paul Eye Clinic PA, in Woodbury, MN. Graves is a graduate of the School of Ophthalmic Medical Technology, St. Paul, MN, and has been a member of its teaching faculty since 1983.


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