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    Every clinic has ‘characters,' how to manage them is key

    No matter the clinic, there will always be bullies, divas, and ‘that guy’ on staff



    Understanding that every office will have varying personalities and characters is important when managing staff members.



    It’s easy to get lulled into believing that the issues we face daily are unique to only our office—that we are the only managers in the world who deal with staff and physician concerns like ours.

    But, have heart, for there is safety in numbers!

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    If you look around, it will become abundantly clear: Every office has the same characters, curmudgeons and souls as you do. You simply have to observe how they go about their day and it becomes glaringly clear.

    I recently went with a friend to have new tires put on their car. We went to a good sized tire chain store that we were sure was going to relieve all the perils of another Minnesota winter by replacing the treadless pair currently on the car with new tires that would handle loose pavement, snow and all assortments of road peril utilizing their super road hugger, efficient tires you could almost see in small print.

    “You’re safe with our tires little lady!” written on the side of each tire.

    More from Dianna Graves: ‘Like’ it or not, it’s the talk of the clinic

    Our first encounter was with “John Wayne.”

    While we were quietly pricing and comparing tires/brands, he sauntered up to us, smiled a grandfatherly grin (by the way, he was all of 28 years old) and said, “Can I help you young ladies today?”

    If he had been wearing a Stetson, I am positive he would have tugged on the brim of the hat and nodded his head.

    In our office we call this person “the Schmoozer.”

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