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    How your nonverbal cues may be choking your practice


    If you want to become a better communicator, it’s important to become more sensitive not only to the body language and nonverbal cues of others, but also to your own. Start by trying to imitate John Wayne at his best. During the latter half of the 1940s, Wayne was cast as Captain Kirby York  in what many film fans and critics regard as being among his finest work, notably the "cavalry trilogy" (Fort ApacheShe Wore a Yellow Ribbon, and Rio Grande)

    Wayne pulled it off because the audience believed he was a cowboy. Will your employees and patients believe you in the starring role of a good communicator? Just like an actor in the movies, it's our nonverbal communication—our facial expressions, gestures, eye contact, posture, and tone of voice—that speak the loudest.

    The ability to understand and use nonverbal communication, or body language, is a powerful tool that can help you connect with others, express what you really mean, and build better relationships. As you begin to pay attention to the nonverbal cues you give and receive, your ability to grow your practice will improve.

     Happy Communicating, Little Pilgrim!




    1. Mehrabian, A. and Wiener, M. (1967). Decoding of inconsistent communications, Journal of Personality and Social Psychology, 6, 109-114

    Mehrabian, A., and Ferris, S.R. (1967), Inference of Attitudes from Nonverbal Communication in Two Channels, Journal of Consulting Psychology, 31, 3, 48-258

    Mehrabian, A. (1971). Silent messages, Wadsworth, California: Belmont

    Mehrabian, A. (1972). Nonverbal communication. Aldine-Atherton, Illinois: Chicago

    2. Black, Smith and Brown scenarios modified from information and the evaluating nonverbal signals table source. http://www.helpguide.org/articles/relationships/nonverbal-communication.htm


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    Donna Suter
    Donna Suter is president of Suter Consulting Group.

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