Running a perfect clinic
A lesson from the sports world: Sometimes good for all is better than perfect for one
Take-home message: As staff members develop in new roles, managers should coach and counsel them in the direction where they are thinking and making decisions in a global manner, not an individual manner.
I can be considered a “sportsaholic”!
No matter what season of the year, I will be fixated on a sport and the teams/politics involved. Baseball owns my heart. While most folks bravely trudge through one Fantasy Baseball team, I proudly manager three!
Every morning on my way to work, I am glued to the radio making sure to get the latest updates on the games played last night, and the pundit’s philosophies of the teams in question.
One show I listen to is the “Mike & Mike” Show, with Mike Greenberg and Mike Golic. They have good banter, comedic discussions, and excellent analysis of sports. Greenberg plays the absolute antithesis of a “rough-and-tumble athlete,” and Golic is the ex-football player who “has done all that.”
One day, they were having a passionate discussion of a recent game, and Greenberg called out in angst the following statement: “Don’t let perfect be the enemy of good” (originally credited to Voltaire).
I arrived at work, shut off the radio, and entered my own sports arena of clinic life. I thought back on this statement periodically throughout the week, and began to have an understanding of what Greenberg might have meant as it related to my world.
We have recently changed lead technicians/lead locations in six of our clinics, and while it has gone relatively smooth in the past month, I am beginning to see the “shine” wear off.
When you make a large clinic change, there will be a grace period where tolerance of all the staff will be high. Misjudgments, miscalculations, overreactions to situations, and napoleanistic behavior is often overlooked or diminished, and all sins are quickly forgiven. This can also be called the “honeymoon period.”