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    Running a perfect clinic

    A lesson from the sports world: Sometimes good for all is better than perfect for one


    Help the leads understand it is just a ripple in the water, and help them learn how to get out of the nightmare day they are having. Teach them how to raise the white flag and how to re-assess what has occurred.

    Being oblivious to it, or trying to hide it, is like putting a pink dress and high heels on a grizzly. While you may be able to dress it up, you still have an angry bear running around in the clinic.

    When I return from the weekend, Shawn and I will need to go have breakfast and discuss why she received my wrath. We will discuss that while “good” would have been the best outcome for all involved, she had basked in the glow of “excellent” at the sake of her fellow technicians.

    I am sure there will need to be a Bloody Mary involved as the first course—at least for me!


    Dianna E. Graves, COMT, BS Ed

    E: [email protected]

    Dianna Graves is clinical services manager at St. Paul Eye Clinic PA, in Woodbury, MN. Graves is a graduate of the School of Ophthalmic Medical Technology, St. Paul, MN, and has been a member of its teaching faculty since 1983.



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