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    The secret to reducing staff turnover


    Reality got in the way. Nobody has come close to hitting .1000, nor will they ever. And Spieth doesn’t hit a perfect shot every time. Some may remember his 2016 nightmare of the 12th hole at Augusta where he took an unthinkable quadruple bogey by hitting three balls into Rae’s Creek.

    Because of reality, effort becomes more important than perfect results. Who would have put money on a 5’5” Venezuelan to win two America League batting titles? Altuve and Spieth were just a couple of kids, right? Wrong. Altuve and Spieth believe their effort will make them successful. My golf instructor tells me perfect practice produces the perfect swing. He stresses that where the ball lands is not a matter of luck and that it is my job to know enough about the mechanics of the perfect swing to know what areas to refine.

    Spieth didn’t become of the best players on the PGA Tour and a U.S. and British Open champion because of his imagination. Instead, it was through a finely-tuned practice regimen and hours of sweat and hard work.

    When increasing your optical capture rate, management must set total patient care priorities with every new hire, communicate to them clearly, and hold people accountable for their work habits. 

    Donna Suter
    Donna Suter is president of Suter Consulting Group.

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