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    What the clinic handbook doesn’t cover

    Practice also needs to be prepared for unexpected employee ‘rules of survival’ that present


    Employees will bring their own rules

    Be forewarned that employees will also come with their own “rules” that they expect the clinic to follow. Unfortunately, you have no idea what these rules (or deviation of the rules) are until they occur.

    Employee rules are never evident in the probation period. They start to appear once the probation period ends, usually around the end of the first year of employment.

    7 common lies you've been told about optical shops

    Here are some of the employee rules of survival I have had to be creative with in my years of managing:

    1.             I can’t drive over bridges, so I need to work closer to home.”

    When I first heard this, I thought the technician was having fun with me, and I began to laugh. Then I realized she had tears in her eyes and was serious.

    She had an issue with bridges due to an auto accident she had once on one of our more notorious bridges that spans a major river. Since that accident, she had done everything she could to avoid driving across them. If I put her in a clinic that was connected to different sides of the cities, she would scope out all the back roads and it would take her 2 hours to get to that clinic.

    Because she was an extremely good technician, and the patients adored her, I managed for 4 years to keep her only in clinics that avoided the bridges. She has since left our clinic, has moved north, and is working 6 miles from her house.

    Next: ""I didn't think you meant every day—I am not a morning person"

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