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    What to do when the clinic has taken you hostage

    Remedy dysfunctional clinic environment by directly addressing common complaints


    Lessons learned

    What did I learn from these conversations?

    1. I am never teaching that class again!
    2. These issues are consistent, and they are everywhere. They affect us all, and affect the staff we manage.
    3. Believe it or not, very often the physicians are not even aware of their behavior, and when it is brought up to them, they have been known to change.

    Give it a try. At this stage of the game, what do you have to lose? Silent suffering isn’t going to change anything. Your job is to “manage” the clinic and the staff (including the physicians). If the staff is running you, it is similar to the dog and wagging tail analogy:

    "Why does the dog wag its tail?
    Because a dog is smarter than its tail.
    If the tail were smarter, it would wag the dog."
    From the 1997 movie "Wag the Dog"

    I’d rather be the dog! Hit the problems head on—and get wagging!


    Dianna E. Graves, COMT, BS Ed

    E: [email protected]

    Dianna Graves is clinical services manager at St. Paul Eye Clinic PA, in Woodbury, MN. Graves is a graduate of the School of Ophthalmic Medical Technology, St. Paul, MN, and has been a member of its teaching faculty since 1983.

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