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    Which patients deserve empathy?

     

    Surgery was successful in technique and outcomes and she reached 20/20 unaided vision.

    The next day as we met, she expressed her gratification and also decided to discuss with me her feelings which I ardently sat down to listen.

    She expressed how she had never met a surgeon who, being so highly reputed could be so personal and spend so much time in evaluating and planning, and then even delivering her vision when everyone said it was impossible, and she was immensely grateful for this outcome. She said she had already called her attorney friends in Texas with similar post RK vision issues and they will be flying to see me next week.

    Then she uttered the world "empathy.” She explained that in her pre-op visit, when she said she was not sure to proceed and I canceled her surgery, all she meant was, she was surprised that someone was actually willing to take her case and help her where most surgeons normally gave up and refused to see her because of her profile being an attorney and additionally, being such a complex case.

    Both myself and the voice in my head were suddenly silent.

    I patiently listened to her lecturing me about how, despite the fact that I may have prepared myself and my institute as a unique scenario in the world of medicine giving so much time to every patient, not letting anyone wait and not advertising or doing any deal and yet performing with results—to a patient who's been repeatedly told "no”— it is a stunning surprise to finally have the opportunity.

    Next: Revelations

    Arun C. Gulani, MD
    Dr. Gulani is director of refractive surgery and chief, cornea & external disease, as well as assistant professor, department of ...

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    3 Comments

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    • [email protected]
      Is this for real? It seems like a self serving advertisement..A blog version of the TV show undercover boss....just a giant PR ad for the writer...
    • Anonymous
      Is this real or a spoof? It is so poorly written, and filled with such megalomaniacal nonsense it seems like it could be a late April fool's article. A guest blogger still deserves the skill of a good editor. The claim about not advertising is refuted with a simple Google search. His website includes "Dr. GQ-So pleasing to the eye." Please tell me this is lampooning our professions excesses and isn't what Ophthalmology Times now considers relevant opinion.
    • Anonymous
      Beautiful humble brag

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